Gladwells Pet & Country Stores COVID-19 Update: Retail Release

Posted on March 24th, 2020   Categories Country stores, COVID-19

During this time of uncertainty, we want to thank you for your patience and reassure you that we are here to support you as much as we can. 

As the COVID-19 outbreak continues to affect all our lives, we wanted to reassure you that we are continuing to maintain normal business function as best as we can. Our stores are currently open at their usual opening times, and some of our stores have been able to offer a delivery service. 

We are keeping up-to-date with all the advice from the government and other agencies, and are taking the precautions necessary to keep all our employees and you, our customers, safe. We have put into place some safety precautions for our staff, including setting up extra hand sanitiser stations, regular antibacterial cleaning of all surfaces including trolleys, door handles, switches, our till areas, IT equipment, etc.

We have been very stretched, as demand for products has increased, but we would like to reassure you that we are continuing to replenish stocks as quickly as we can. We ask that you continue to buy as you normally would, and that you only come into the store when it is absolutely necessary. If you are able to call ahead in advance to reserve your products, that would really help to reduce the number of customers in store at any given time. 

Over the next week we may be introducing social distancing measures in store, and we kindly ask that you adhere to these as best as possible.  In the meantime, may we remind you that the government has recommended that if you are unwell, that you do not visit our stores.  

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