PAYMENT
Until credit arrangements have been agreed then payment for goods will be on a pro forma or COD basis. Unless arrangements have been made to the contrary and provided that credit arrangement have been agreed then payment is due within 14 days of delivery or collection, thereafter a 10% credit charge is added and the account becomes due. In the event of payment terms being exceeded then goods will only be supplied on a C.O.D. basis plus the amount to bring the account to within terms.

CASH ON DELIVERY (TRADE CUSTOMERS ONLY)
If payment is received on delivery of goods a 1% discount will be given. The discount will be in the form of a credit note issued following the receipt of the payment.

DAMAGES, SHORTAGES & RETURNS
All damaged goods, shortages and goods for return must be notified within 2 working days of delivery. We will then raise the appropriate paperwork and where possible our driver will collect the returns with the next delivery. The driver will not be able to collect any goods without this paperwork. If we agree to take goods back that are no longer needed by our customer then we reserve the right to impose a charge to cover our costs.

SPECIAL ORDERS
Goods will be automatically sent to customers on their next order after the goods have arrived in our store. Special orders cannot be cancelled.
Special orders will be charged at base price. We reserve the right to take a non-refundable deposit of 25% of the sales value of the order.

RETENTION OF TITLE
H.G. Gladwell & Sons Ltd remains owner of the goods until the balance outstanding and all other sums owing by the buyer to H.G.Gladwell & Sons Ltd are paid in full.

PRICES
The price of the Goods may be increased or decreased at any time and the buyer shall be liable to pay for the goods at the price ruling at the date of delivery.

TRADE CUSTOMER
A Trade Customer is defined as a business that earns its income from the sale or use of products purchased from ourselves.

EXCLUSIVE TRADING AREAS
Please note that to be fair to our suppliers we are not in a position to guarantee exclusive trading areas for Trade Customers.

REPRESENTED OR BOUNCED CHEQUES
In the event of cheques having to be represented by our Bank then a charge of £25.00 to cover expenses incurred will always be made.

CANCELLED ORDERS
In the event of an order being cancelled on the working day before delivery or later we reserv thr right to charge £1 per item.

OPENING HOURS
See the Country Stores section of this website

COLLECTIONS
We respectfully request that all Trade Customers phone their order 2 working hours in advance. This enables us to prepare the paperwork and pick the goods, which, in the case of Copdock store come from the main warehouse and not from the shop area.

DELIVERIES
Please ensure that orders for delivery are received by us no later than 11am two working days prior to the delivery day, i.e. Orders for delivery on a Wednesday must be in by 11am Monday. Please give us as much notice as possible.

ADDITIONS TO ORDERS
Please ensure that any additions to orders are received by us before 2.30 pm for the following days delivery. If we receive any additions after this time we may not be able to add to the order.

DISCOUNTS
DELIVERED GOODS

• For orders of £300+ the price will be the base price.
• For orders of £500 to £899 a 1% discount will be applied.
• For orders of £900 to £1200 a 3% discount will be applied.
• For orders of £1200+ 4% discount will be applied.
• The order value will be the net value before VAT.
• If products are ordered in full pallet quantities a further 1% discount will apply to that product.
• Please note our minimum "free delivery" value is £300. Orders between £200 and £299.99 (net value) can be delivered at a cost of £15.00 and priced at the £300+ rate.

IMPORTANT NOTE
All discounts will only apply if payments due on credit accounts (if applicable) are up to date, i.e. payment is received by the date stated on the invoice (if posting please allow time for Royal Mail to deliver payment)

COLLECTED GOODS
For products collected from any store and paid for in full a 3% discount will apply off the £300+ rate. If the goods are booked to a credit account then there will be a 1% discount off the £300+ rate.

TO PARTNERSHIP AND SOLE TRADERS
We may transfer information about you to our bankers/financiers for the purpose of providing services and for the following purposes:-

• Obtaining credit insurance
• Making credit reference agency searches
• Credit control
• Assessment and analysis (including credit scoring, market, product and statistical analysis)
• Securitisation
• Protecting our interests

We will provide you with details of our bankers/financiers and that of any credit reference agencies used on request.

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